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To take action to respond to other members in order to complete the service case, you need to click one of the following links:
| ► | Cancel: if you cancel the service request from customer for some reason, the case is fully closed. |
| ► | Service call: want service company to do service on behalf of you, the case goes to service company working list. |
| ► | Report to supplier: want supplier to take care, the case goes to supplier working list. |
| ► | Solve by retailer: solve by yourself, no supplier or service company involved, the case goes to yourself working list. |
| ► | Parts ready: parts are ready and the case goes to service company working list. |
| ► | Finish: the case is fully completed. |
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