• All: a list of any cases related to you   • Contact board: a record where you can find the date/time of phone calls made by the service company  plus a summary of the telephone conversation.   • Dashboard: link for you to go back to the last search list   • Fully Completed: a list of the service cases have been dealt with and have been closed. No further action is needed.   • Message box: an internal mail box that allows all parties related to the service to communicate and to view messages. • My work list:  a list of the service cases to be taken care of by you. If you cannot complete the work listed here, no further remedy can be taken to address the issue. • Parts needed: a list of service case that need you to prepare parts   • Retailer processing: a list of the service cases being processed by retailers.   • Scheduled: a list of service cases for which appointment have been made by Service Company. • Service completed: work has been completed by service company such as inspection, partial repair. but the case is not fully completed. • Service Company processing: a list of the service cases that Service Company is going to take action. (on service company work list) • Service Request: a link to set up a service case • Status log: a record for you to keep tracking the update status of the service case     • Supplier processing: the list of the case that supplier is going to take action.(on supplier work list)